Questions ? "FAQ"
TOP
10 Misunderstandings About Choosing An Electric Supplier.
Question
: Why can’t your local utility simply lower their Supply
rates?
Answer
: your local utility enters into long term fixed-rate contracts
to help protect their customers from changes in generation costs,
but they pay a premium for the decreased risk. As a result, your
local utility rates are currently among the highest in the continental
United States.
No.
1 - Will Your local utility will be upset if I Choose An Electric
Supplier
Fact - your local utility encourage their customers to Choose an
Electric Supplier because lower electric costs benefit everyone
in Energy Deregulated areas.
No. 2 - My new electric supplier can shut off my service
Fact - Only your local utility can terminate electric service to
your home or business and termination is strictly regulated by your
local utility Department of Public Utility Control.
No. 3 - Will your local utility lose money if I Choose an Electric
Supplier
Fact - your local utility do not earn a profit on the electricity
they deliver to their customers. The companies simply purchase electricity
to deliver to customers who do not Choose an Electric Supplier.
Customers pay exactly what your local utility pays - no more, no
less.
No. 4 - If my electric supplier goes out of business I'll lose service
Fact - Electric service will not be interrupted if a supplier goes
out of business. You would be returned to your local utility generation
services and would pay the local utility generation services rate.
You could then stay with your local utility, or, choose another
supplier like The Power Company.
No. 5 - I have to give out personal information if I want to Choose
an Electric Supplier
Fact - Suppliers DO NOT NEED AND SHOULD NOT REQUEST personal information
such as a Social Security number, credit card information, checking
account numbers, etc. Suppliers will need you to provide information
from your electric bill to authorize the switch. To avoid delay
in switching, it is very important that you provide this information
accurately.
No. 6 - Savings begin immediately
Fact - Customers who Choose an Electric Supplier are switched to
the suppliers' rate on their next regularly scheduled meter reading
date. So, depending on where you are in your meter reading cycle
it can take more than 30 days to have the supplier's rate appear
on your bill. To avoid delays in switching, it is very important
that you accurately provide the necessary billing information to
the supplier.
No. 7 - There's a charge to switch to another electric supplier
Fact - There is NO CHARGE to switch electric suppliers and you can
return to your local utility Standard Service generation if you
like. Most suppliers do not have a cancellation fee, but some do.
So, be sure to ask whether the supplier charges a cancellation fee
before enrolling. We do not.
No. 8 - The savings are too small to bother switching
Fact - Depending on the offer, you can lower your total electric
bill by 10% or more.
No. 9 - It's difficult to switch
Fact - It's EASY TO SWITCH and the supplier you choose will do the
work for you. You will need to provide the supplier with certain
information from your electric bill. To avoid delay in switching
it is very important to accurately provide the necessary information.
Double check this information to be sure it's correct.
No. 10 - Suppliers will start billing me separately for my electric
service
Fact - You will continue to receive one electric bill from your
local utility. The only difference will be the rate you pay for
the generation service portion of your electric bill.
DELIVERY CHARGE
The charge for your local utility to use the power grid and power
lines to deliver to your home or business.
SUPPLIER CHARGE
The reduced rate for the power we supply. You can choose to keep
your utility as your supplier, or choose to save big.
